Save Them From These Hearts Of Stone

It's the patients who are the problem in our hospitals. Weak, ill, desperate, they lie there helpless. Relatives get upset, they get angry, they complain, but all the while they have their eyes on the major issue, their sick loved one. So they have no clout. No one listens.
Nurses ignore them, are  arrogant and rude and there is nothing they can do, because raging against the cruelty that exists in our hospitals does nothing for the person in the bed.
So relatives cajole, they buy food, water, they  ask for bedpans, take them to the sluice, they steal water from anywhere they can when none is available. If they can, they get their loved one out, to take their chances at home.
How do I know all this? because I've been there, at Northwick Park Hospital, in London,  where surly staff ignored my desperately ill son. He discharged himself after five hours, without having the saline drip he so badly needed. He was looking at kidney failure, on top of many other problems, but they did nothing. That's one hospital, but relatives have the same problem everywhere. If the staff don't care you and your loved ones are stuffed. It's that simple.